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Terms and Conditions

Terms and Conditions

Vape Africa is an online vape store supplying various vape products and brands to clients for online purchase.

Any person who orders any products from this website needs to be at least 18 years of age and agree to the following terms and conditions:

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email and courier tracking. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

Export restriction:

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by Vape Africa is subject to availability. In cases of unavailability, Vape Africa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.

Customer Privacy policy

Vape Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Vape Africa bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Vape Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Vape Africa separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Vape Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Vape Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, in relation to Vape Africa.

Variation

Vape Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Vape Africa PTY LTD (Private Company) based in South Africa trading as Vape Africa and with registration number: 2012/039411/07 and VAT: 410026589. Director: Adrian De Vries

Vape Africa contact details

Physical Address:
Shop 53
Solly Smiedt Street
Goodwood
Cape Town
7460
Telephone number: 021 595 0053
Email: info@vapeafrica.co.za

Updated: 11 March 2019

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